Return & Refund Policy ✨

Pink Purée - Return & Refund Policy

Shipping Fees
Please verify all shipping details before placing an order. Shipping fees are non-refundable for incorrect addresses, customer-initiated returns, or refunds due to user error. Refunds are processed once returned items are received and may take 7–10 business days, depending on your bank.

Cancellations
Orders canceled before shipping can be refunded within 7–10 business days. Note that credit card processing fees are non-refundable. To correct an order before it ships, email mail@itsagirlyplace.com -- do not place a new order.

Returns
Unused and unopened products may be returned within 30 days of delivery. Refunds exclude shipping costs. If an error occurs on our part, we’ll provide a prepaid return label after verifying the issue (photo proof may be required).
To start a return, email mail@itsagirlyplace.com with your order number, items, and reason for return. Returns sent without prior approval will not be accepted.

Bundled Products (Including Mystery Bundles)
Bundles must be returned in full, unused, unopened, and in original packaging. Individual items from bundles cannot be returned separately. Contact mail@itsagirlyplace.com to initiate a return.

Exchanges
Email mail@itsagirlyplace.com within 30 days of receipt with your order number and reason for exchange. Approval is required before sending items back. If the requested item is out of stock, you’ll be notified of any delay. A $3.50 processing fee applies to exchanges.

Damaged, Lost, or Stolen Packages
Pink Purée is not responsible for lost, stolen, or damaged packages. For protection, add Route Shipping Protection at checkout. If your protected package is affected, file a claim directly through Route Shipping Protection.